Vancouver Car Rental FAQ

What is Access Rent A Car?

Access Rent A Car is here to offer high quality vehicles, excellent customer service and at surprisingly reasonable prices. We are also one of the most affordable car rental services in Vancouver. We are located on the ever so popular Granville street in Downtown.

Can I return the car after business hours?

Yes. You can return the car at our designated overnight parking lot. Once you come and rent the vehicle just let us know so we can explain where our overnight parking lot is located and you can return the car at your most convenient time.

Which cards do you accept to rent a vehicle?

We accept all major credit cards (Visa, Mastercard, American Express, Diners, Discover and JCB) as well as most debit cards with Interact.

Do I need to make a deposit when reserving a vehicle?

Yes, we do need a deposit which is between $350-$500 depending on the vehicle. 
Also, check our cancellation policy for more details.

Do I need a Canadian drivers license in order to rent a vehicle?

No. We accept drivers license from every country. On the other hand, we may require a passport for drivers license that are not in English such as Japanese and Korean for example.

Can I rent a car with a Class 7 License?

Yes. We accept Class 7 license and you are more than welcome to rent with us. Renting a car with a Class 7 license is perfectly
legal. Please place your ‘N’ Driver sign on the back of the vehicle once get in one of our cars.

Can I rent a car with a temporary license?

Yes. As long as you have the appropriate documentation and the proper photo ID. Please contact us for more information.

Can I rent a car with an interim license?

Yes. If you have the proper documentation confirming that you are currently in process of getting a new license, than it shouldn’t be
an issue at all. As always, we would need the necessary paperwork and picture ID. Please contact us for more information.

Can I rent a car with a restricted license?

Yes. However, you must be accompanied by an experienced driver during your rental period.

Can I rent a car and have someone else drive it for me?

Yes. You can be the renter of the vehicle and holder of the credit card made for the rental and have someone else added as additional driver.

Can I rent a car to do my Road Test?

Yes, we can rent a vehicle for the road test. Please contact us for more information.

What happens if someone besides the authorized driver drives the vehicle?

If anyone besides the authorized driver ended up driving the vehicle, this will result in a charge of CAD$0.50 per km driven on this rental, as stated on the terms and conditions available on this website.

Do I have a km restriction?

Yes. In every rental you have a limitation of 300/km per day, meaning that for one day you have 300/km included. For example, if the rental is for 3 days you will have total of 900/km included.

What is your fuel or gas policy?

Please note that the rental rate of the vehicle does not include the cost of fuel.

In this case, you have 3 options:

1. Bring back the vehicle with a full tank of gas and provide the receipt of the fuel purchased.

2. Pre-purchase the fuel in advance. A lot of our customers prefer this option as it eliminates the stress and hassle of trying
to find a gas station and fill the tank at the end of the rental period.

3. Bring the vehicle back and let us (Access Rent A Car) re-fuel for you based on the price as stated on the contract.

Do I have to buy additional auto insurance to rent a car?

No. Access Rent A Car offers optional Loss Damage Waiver (LDW). LDW is not insurance. It is an option that
relieves the renter of financial responsibility, subject to a deductible, should the vehicle is damaged or stolen while under a
rental agreement.

At rental time our friendly staff will be more than happy to explain how the LDW works and the other coverage options available to you.

Kindly read our terms and conditions for more information.

What are my options if the car has a mechanical problem on my trip?

All of our cars are brand new and under warranty. In addition, we also provide “Road Side Assistance” which is included in your
rental fee and covers you throughout your trip.

Where am I allowed to drive?

You can travel with the rented vehicle outside of BC to permitted areas only. You need to get authorization from Access Rent A Car
prior to your travel. An additional cost may apply to your rental contract when traveling into the US.
Please contact us for more information on fees and permitted areas.

Can I do a one way rental?

Yes, you can rent the vehicle with us and drop it off at a different location than Vancouver, BC. Please contact us for more information.

Pick up and Drop off at Richmond Airport

Pacific Gateway hotel provides a complimentary shuttle bus that runs every 20 minutes on the hour/24 hours that will take customers to the airport to and from our office (less than 5 min drive).

Can I pick up the vehicle at the airport? What about dropping it off over there?

Yes you can have your vehicle delivered at the airport or we can pick you up over there, no extra charges. You can also drop off the car at the airport. The airport drop off fee is $40.95.

What is your cancellation policy?

Access RAC requires a minimum of 48 hrs notice from the scheduled pick up for standard size vehicles ( compact, intermediate, full size, sporty) and 7 days notice for SUVs, minivans, winter/snow tire vehicles to avoid cancellation fee. Customers that fail to show for a reservation will be charged 100% of the rental cost. All cancellations require email confirmation to avoid additional charges.
All charges will be made to the credit card provided at the time of booking.
Contact us for more details.

What is the minimum renters age? How old to rent a car?

Access Rent A Car rents to drivers from ages of 19 and older. Extra fees may be applied for drivers under the age of 25. We are actually considered one of the most popular Vancouver car rental service for under 21 and 25.

I am a student. Do I have a special rate?

Access Rent A Car has partnership with the most prestigious language schools in Vancouver. If you are a student at E.C (English Center), St. Giles, SEC, ZONI, ELS, GEOS, EuroCentre and Greystone College, we can give you a special offer so you can enjoy your trip without concerns.
Contact us for more information. And don’t forget to bring your student ID when picking up the vehicle.

Can I extend the rental period?

Extending the rental period is possible at the time of check-out or during the rental itself. However, you must notify us at least 2
hours prior to the expiration of the rental period. The extension is subject to vehicle availability and extra payment. An
additional credit or debit card authorization may be required. If you fail to request an extension in the given period, the vehicle
may be notified to the police as stolen.

What happens if I return the car late?

If the vehicle returns more than 59 minutes after the time set for it in the Rental Agreement, we will be forced to
charge a full day’s rental.

Can I check rates online without making a booking?

Absolutely. You can use the Access Rent A Car website to check rates. All prices quoted are guaranteed.

Do you provide optionals as child seats or navigation system?

Yes. We provide child seats as well as boosters for $10.95 per day. We can also provide GPS for $14.95 per day.

What is your smoke policy on the cars?

We do not allow people to smoke inside our vehicles, all our fleet is smoke free.

What happen if I cross a toll bridge or have a parking ticket?

If you cross a toll bridge, you have two options, you can either go to the bridge administration website and pay by yourself or you can tell us when you return the vehicle and we include the amount on your rental agreement. If the crossing is not communicated and the amount not paid, an administrative fee is applied.
Regarding parking tickets, you can also pay the bill directly or let us know and we include on your rental agreement.
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