Privacy Policy
1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our website and contact form. This policy follows the requirements of British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.
2. Information We Collect
We only collect personal information that you voluntarily provide through our website’s contact form, including:
- Name
- Email address
- Phone number
- Any details you include in your message
Basic technical information (such as IP address or browser type) may also be collected automatically for security and performance.
3. How We Use Your Information
We use your personal information only for the following purposes:
- Responding to your inquiry
- Providing customer service
- Internal record-keeping and business operations
We do not use your information for marketing without your explicit consent.
4. RentCentric Platform
All rental bookings, reservations, and customer account data are processed and stored through RentCentric, our rental management provider. Any personal information you submit through RentCentric is governed by their Privacy Policy. We encourage you to review it before submitting rental information.
5. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share information only when required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights or the safety of others
6. How We Protect Your Information
7. How Long We Keep Your Information
8. Your Rights
Under BC PIPA, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent (subject to legal or contractual restrictions)
- Request deletion of your information
To exercise any of these rights, please contact us using the information below.
9. Links to Third-Party Sites
Our website may contain links to external services, such as RentCentric. We are not responsible for the privacy practices of third-party websites.
10. Contact Us
If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact:
Access Rent-A-Car
Email: info@accessrac.com
Phone: 778-379-9798
Address: 655 Burrard Street, BC V6C 2R7
